856-890-9449
856-890-9449
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Do You Accept Walk-Ins?
Although we highly recommend scheduling your admission in advance to avoid extended wait times, The Recovery Village Cherry Hill at Cooper accepts walk-in patients for our highest levels of substance abuse treatment between 9:00 a.m. and 5:00 p.m. Walking in does not guarantee admission to care. Before you can be admitted, our Recovery Advocates will work diligently to ensure:
- Our programs are the right fit for your needs and you’re eligible to start care with us, determined through a pre-assessment
- Your health insurance coverage is accepted or you’re able to private pay, and you know what costs you may incur
- You’re willing to start rehab and have all your questions answered about staying with us
What to Expect If You Walk In
Before entering the facility, the reception team may ask a few screening questions to ensure you’re eligible for our rehab services and looking for same-day admission. Our admissions phone line is available for other questions or needs.
You’ll be welcomed into a waiting area with a special admissions phone line, where you’ll call to complete your pre-assessment, insurance verification and approvals. If approved, you’ll be provided an approximate wait time, as walk-ins are handled between other scheduled patients’ admissions. Admission is not guaranteed.
While you’re waiting for approval, you can enjoy a comfortable waiting space with a TV, and we’ll keep your luggage secure, off to the side but in your sight.
Once your admission is set to begin, the facility staff will conduct a mandatory search of your person and belongings to maintain the well-being and sobriety of all residents in our facilities. Any items not permitted during treatment will be securely stored until your stay ends. Additionally, occasional searches may occur throughout your stay.
How Does Scheduling My Admission Help Me?
Scheduling your admission in advance is highly recommended, with several benefits:
- A shorter wait time when you arrive onsite
- Knowing your rehab costs, what to pack and facility policies before you get there
- More prep time for your medical team to know what you’ll need, like dietary restrictions or allergies
The Rehab Experience After Admission
Patients at The Recovery Village Cherry Hill at Cooper begin in a treatment program that best suits their needs, then may step down to lower care levels as they progress through their plan. Treatment often begins with a medical detox, followed by inpatient or intensive outpatient care.
Frequently Asked Questions
When are walk-ins accepted at your facilities?
Walk-ins are only accepted from 9:00 a.m. to 5:00 p.m. daily.
What if you aren’t the right treatment center for me?
If we cannot admit you at The Recovery Village Cherry Hill at Cooper, we’ll refer you to another rehab facility we trust that will be a better fit for your needs. Our community outreach team member will work with you for a smooth transition to the next stage of your recovery.
Can you pick me up or arrange a ride to your facility?
Unfortunately, we cannot arrange transportation to or from the facility for walk-ins. If you need assistance with transportation, call us to schedule your admission.
What luggage or items should I pack with me?
At most facilities, only one (1) piece of luggage will be accepted. Remember that our team must review your luggage and securely store any contraband items for the duration of your stay. You can find our packing list and policies online.
What happens to my belongings while I’m waiting for admission?
Your luggage will be kept separate from you while you wait for admission approval, unopened and still in your sight. This is important for patient safety and maintaining a substance-free environment. If you’re unable to start treatment with us, your luggage will be returned to you unopened. If you are accepted for admission, a thorough search of your luggage will be necessary before starting care.
Will I be able to start treatment immediately?
Scheduled admission appointments are prioritized over walk-ins, so there may be a wait time after you’ve been approved. An estimated wait time will be provided but is not guaranteed.
Ask Our Recovery Advocates
Our Recovery Advocates can answer your questions about our addiction treatment programs and life at The Recovery Village Cherry Hill at Cooper.
Call 856-890-9449 to speak with an advocate now.
PAYING FOR TREATMENT
Insurance and Your Obligation During Treatment
Most health insurance plans require you to pay out-of-pocket costs to access your healthcare benefits (collectively known as the “Patient Responsibility”). Your individual Patient Responsibility will differ.
An intake coordinator will discuss your Patient Responsibility with you when you’re admitted or as soon as you are medically stable. They will explain the deductible due during admission and that the co-insurance amount and out-of-pocket cost will be billed and paid for once services are complete. Onsite financial counselors will review your financial responsibility again during treatment with case managers who can help you navigate FMLA and short-term disability.
You are responsible for checking with your insurance provider before admittance at The Recovery Village Cherry Hill at Cooper to ensure you understand your benefits plan. Please note your insurance policy may not be a “participating provider” with The Recovery Village Cherry Hill at Cooper. You are responsible for all non-covered and out-of-pocket costs related to your treatment stay.
Your Privacy Is Important to Us
The Recovery Village Cherry Hill at Cooper recognizes your right to privacy. We hold each person’s confidentiality in the highest regard.
Upon arrival at The Recovery Village Cherry Hill at Cooper, each patient can complete all required information releases, allowing staff to discuss important details with necessary others for continuity of care. No information will be disclosed to any party without the patient’s prior written consent, following all HIPAA guidelines and requirements.
Ready to start your recovery journey?
We’re available to answer questions, verify your insurance benefits and schedule customized treatment that works for you.
